XLA® Story

People will forget what you said,
people will forget what you did, 
but people will never forget how
you made them feel.


Maya Angelou
1928 – 2014

Our purpose is to enable meaningful, human centric innovation. We guide out-of-the-box thinking and doing.

Users and employees need to be happy and productive; the business always-on and agile.

XLA® is a mindset and methodology to (re)design human centric IT services and processes. 

Method cards

We developed 37 Method Cards to align and apply XLA® within existing organizations. We are currently in stealth mode: a temporary state of secretiveness. On this website you can find five of the most appealing cards, including guides that you can implement right away. 


About Giarte

We believe tech and touch are yin and yang: complementary forces, not opposing

Giarte is a research and consultancy company in the field of IT services and IT outsourcing. For more than 15 years, Giarte has been recording experiential knowledge and experiences about IT services in business environments. Giarte provides unique services: Amaze™, XLA® and Outsourcing Performance. 

We believe in the power of IT as an enabler of innovation and growth. IT is in the capillaries of every organization. IT determines the performance of all employees in the organization and good IT ensures progress and continuous service improvement for both outsourcers and service providers.

We lead in defining, measuring and improving intangibles like experience and trust.

Read more about Giarte


  • Giarte Media Group B.V.
  • Moermanskkade 620
    1013 BC Amsterdam (Houthavens)
    FLOW Building - 5th Floor
  • [email protected]
  • Phone : +31 (0)20 622 3444

Thoughts or questions? Contact us!